We
understand how much
you are worried about the infection spread of COVID-19.
To offer our guests
reassurances as well as quality services to enjoy Niseko in one of our
cottages, Izumikyo have implemented new practices according to New
Hokkaido
Style, a state of safety which was declared by Hokkaido governor, and
ask our
guests for cooperation to prevent spread of infection.
| < Practices to all staff > | |
| * All
staff wear masks. * All staff frequently wash their hands, gargle throat, and regularly disinfect their hands. * They also regularly monitor their health condition. |
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| < Practices to cleaning & sanitization in our cottages > | |
| *
When we are cleaning throughout cottages, we use
alcohol content to sanitize high touch areas and items such as
handles/knobs,
light switches, chairs & tables, control panels, remote controls,
phones,
dishes and cutlery. * For cleaning, we are using cleaning disinfectant and dishwashing liquid which are considered to prevent COVID-19. * Hand sanitizer will be provided in the entrance and dining area for use by customers. |
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| < Practices at reception > | |
| *
Hand
sanitizer is provided in the entrance of
reception. * Perspex screen is placed at reception counter. * Displaying social distancing indicators on the floor of the reception. * We frequently disinfect cottage keys, pens, cash trays with high alcohol content. |
 |
| < Practices at restaurant "Bistro Re Arbor" > |
| * Perspex
screen is placed at cashier. * We disinfect chairs, tables, handles & knobs with alcohol content. |
| < Cooperation to our customers > |
| 1）Please cooperate temperature check before departing Please check your temperature before you go out for trip. If you have fever or if you have coronavirus symptoms, please let us know by phone (+81 136 23 3301) or email (rental@nisekoizumikyo.com). Then please refrain from going out. |
| 2）To keep safe distance, we limit the number of
customers for entry to reception When you come to reception, as well as on check-in and check-out, please wear a mask. To avoid congestion, only 1-2 people from one group can enter the reception at one time. In addition, please cooperate to keep safe distance between other guests at reception. |
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| 3）Please cooperate with the temperature check before check-in As requested by the Ministry of Health, Labor and Welfare, we ask that all guests cooperate with body temperature checks. 4）Please provide all guest’s information prior to your arrival After the booking is confirmed, we will send “Registration Form”. Please fill in all guests’ full name, address, and occupations on the form and send it back to us before arriving. You could also bring it when you check in. |
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| 5）Please disinfect with hand sanitizer before
entering the reception or cottages Before you enter the reception or accommodation, disinfect your hands with hand sanitizer provided in the entrance. |
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| 6）Please understand that Izumikyo might be closed
when we are concerned that the infection is spreading In case a state of emergency or closure request are declared by the government, or in a case where infection is spreading, Izumikyo will close our business on our own decision and may ask you to cancel your reservation with no cancellation charge. |
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Niseko Izumikyo co.ltd Yamada 132, Kutchan-cho, Abuta-gun, Hokkaido |